by Rob O'Byrne | Mar 29, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Supply Chain Strategy, Videos
In this episode, we would like to share the 5 Supply Chain Levers that offer some of the best improvement opportunities in terms of cost and service. Related articles on this topic have appeared throughout our website, check them out: Cost to Serve at...
by Rob O'Byrne | Mar 8, 2022 | Customer Service, Supply Chain, Videos
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and...
by Rob O'Byrne | Feb 22, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Videos
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
by Rob O'Byrne | Feb 1, 2022 | Cost to Serve, Customer Service, Distribution Channels, Freight Management, logistics, outsourcing, Supply Chain, Videos
What will you focus on in 2022 to improve your Supply Chain? Short Term fixes might focus more on policies, like customer service or inventory. Or maybe analysing cost to serve. Meanwhile, Medium Term might be more on things like sourcing, freight or logistics...
by Rob O'Byrne | Jan 18, 2022 | Cost, Cost to Serve, Customer Service, Distribution Channels, Distribution Network Design, Videos
Stock Availability and Customer Service. How do these two affect your Distribution Networks? Watch this: Related articles on this topic have appeared throughout our website, check them out: The Long and Short of Designing a Distribution Network Drones in...
by Rob O'Byrne | Jun 22, 2021 | Customer Service, Distribution Network Design, Videos, warehouse
It’s a very common question we get all the time. And the answer is different for every sort of business. But still, the most important aspect of your distribution network is your customer service offer. Why? Find out on this video: Related articles on...
