As you may be aware, a large part of what we do at Logistics Bureau Group is helping supply chain and logistics companies improve their business through our consulting services. That means that since The Logistics Bureau was launched back in 1997, we’ve had plenty of practice in understanding the customers who call on us for assistance.
As one who has made a career from matching consulting specialists to customers, I ought to be able to offer some guidance to you, the prospective customer; whether you are looking for a logistics consultant right now, or will be seeking one in the future. So here are five quick tips which, in my experience, will help you select a logistics consulting firm that fits well with your business and its project needs.
1. Practice due diligence and ask for a list of references, gather proof of technical qualifications and check that the prospect has worked on similar problems to the one you are trying to solve.
2. Look for a lead consultant who listens more than she talks. During your initial discussions, observe how well the consultant pays attention to what you and your colleagues have to say. It might be wise to think twice about engaging a consultant who wants to hear her own voice rather than yours.
3. Vet the consultant’s business plan thoroughly. Expect the plan to follow a clear methodology and to include milestones and quality control measures.
4. Assess the likelihood that the consulting team will accommodate your firm’s business culture. Some consulting organizations prefer to apply rigid industry standards, but in our experience, this only interferes with the customer relationship and hampers project progress.
5. Investigate the consultant’s approach to teamwork. When selecting a logistics consulting firm, you really can’t ask enough questions about teamwork and flexibility. The best partners will be those prepared to mentor and build rapport with your team, especially if you are engaging them for a major project that will require careful change management.
Consultants with the right qualities and the credentials to prove their worth might not come with a bargain basement price tag. But selecting a logistics consulting firm should be a process driven by the search for excellence, rather than one that laser-targets the lowest cost. If you keep these five tips in mind and consequently engage the right consulting company, you should find the extra dollars well reflected in the standards of service received.
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